Privacy Policy
This English version is provided for convenience. The Hebrew version is the binding one.
This policy explains what information TaskBot24 collects, why, who it is shared with, and how long it is kept. The service processes voice recordings and their transcripts, so please read sections 2 and 6.
1Who we are
The service is operated by TASKBOT24 LTD, company number 517413662, of 2 Mar Ukva St., Apt. 16, Beit Shemesh 9920504, Israel.
Privacy enquiries: info@taskbot24.com
2What we collect
From the manager who signs up
- Full name, phone number, email address
- Business name, line of business, time zone
From workers
- Name and phone number, as entered by the manager
- Nicknames used to recognise them in recordings (for example "Moishe" for "Moshe")
- The status of the tasks assigned to them and when they were done
Communication content
- Voice recordings sent to the bot
- Transcripts of those recordings
- Text messages sent to and from the bot
- Tasks created, their status, and their change history
- Photos, videos, documents and locations a worker sends as proof that a task was done
Technical information
- WhatsApp and Telegram message identifiers, timestamps and delivery statuses
- Operational logs for diagnosing faults
What we do not collect: we do not read the business's other WhatsApp conversations, we do not access its contacts, and we do not collect location, except when a worker chooses to share a location as proof that a task was done.
3How we use it
- Transcribing recordings and extracting tasks from them
- Sending tasks and reminders to workers and following up on them
- Producing reports for the manager
- Billing, collection and managing the subscription
- Technical support and fault diagnosis
- Improving the service: requests the bot could not handle are kept after names, phone numbers, email addresses and links are removed, so we can learn from them and improve the bot
We do not sell personal information, and we do not use it for advertising or pass it to third parties for their own purposes.
4Legal basis
- Performance of a contract — processing needed to provide the service to the customer.
- Consent — for workers, consent is obtained by the employer before entering them into the system.
- Legitimate interest — securing the system, preventing misuse and diagnosing faults.
- Legal obligation — keeping billing records as required by tax law.
5Who we share it with
| Party | What is shared | Why |
|---|---|---|
| Meta Platforms | Phone numbers and message content | Delivering the messages on WhatsApp |
| Telegram | Telegram identifier and message content | Delivering the messages on Telegram |
| OpenAI | Message content, transcripts and worker names | Understanding the message, creating tasks, and translating into the worker's language |
| ElevenLabs | The audio file and worker names | Speech to text |
| Render, Cloudflare | All service data, including proof files | Hosting and running the system and the website |
All providers are bound by confidentiality and security obligations. We will disclose information to a competent authority only if required to do so by law.
6How long we keep it
| Type of information | Kept for |
|---|---|
| Voice recordings | 30 days, then deleted automatically |
| Transcripts and processing output | 90 days |
| Proof files (photos, videos, documents, locations) | 90 days, then deleted automatically |
| Raw communication data | 14 days |
| Requests the bot did not handle (without names and numbers) | 90 days |
| Tasks and their history | For the term of the agreement |
| Customer and worker details | For the term of the agreement |
| Billing records | 7 years, as required by tax law |
Recordings are deleted early on purpose. Once the transcript is confirmed they are of no further use, and they are the most sensitive information we hold.
When the agreement ends, recordings and transcripts are deleted, and the identifying details of the customer and its workers are anonymised.
The database is backed up every night. Each backup is kept for 14 days and then deleted automatically, so deleted information may remain in backups for up to 14 more days.
7Transfers outside Israel
The service's servers are located in Germany (European Union). Some of the providers listed in section 5 process information outside Israel.
Such transfers are made in accordance with applicable law, to providers committed to an adequate level of protection.
8Security
- Encryption in transit (TLS) and at rest
- Full logical separation between the data of different customers, enforced in the database
- Permission management and need-to-know access
- Activity logging and regular backups
- Automatic deletion of recordings at the end of their period
No system is completely secure. If a security incident affects personal information, we will act as required by law and notify those who must be notified.
9Your rights
Subject to law, you have the following rights:
- Access — to know what information is held about you
- Correction — to correct information that is wrong or out of date
- Deletion — to ask for information to be deleted, subject to retention obligations under law
- Objection — to object to certain processing
- Export — to receive a copy of the information in a readable format
To make a request: info@taskbot24.com. We will reply within 30 days.
How to ask for deletion, step by step: see Data Deletion.
Workers: if you are a worker who received messages from the service and do not want them, contact your employer — they entered your details and may remove you. You can also contact us and we will help coordinate with them.
10Our role as a data processor
For information about the customer's workers, the customer is the database owner and we act as a processor on its behalf. This means we process the information only according to its instructions and to provide the service, not for our own purposes.
Obtaining the workers' consent is the customer's responsibility, as set out in the terms of service.
11Cookies
The website uses essential cookies only — to keep you signed in and for proper operation. We do not use advertising cookies or cross-site tracking.
12Minors
The service is intended for businesses and for users aged 18 and over. We do not knowingly collect information about minors. If you learn that such information was provided, contact us and it will be deleted.
13Changes
This policy may be updated. A material change will be announced at least 14 days in advance, by email or by a notice in the service.
14Contact
TASKBOT24 LTD
2 Mar Ukva St., Apt. 16, Beit Shemesh 9920504, Israel
info@taskbot24.com · 055-507-3506
You also have the right to contact the Privacy Protection Authority at the Israeli Ministry of Justice.